Order Cut-Off: 4:00 PM GMT/BST

Processing Time: 1–2 working days (Monday–Friday)

Total UK Delivery Time: 7–12 working days (including processing and transit)

Dispatch Origin: All orders are dispatched from our international fulfilment facility. Following UK customs clearance, final-mile delivery is handled by established UK delivery partners such as Royal Mail, Evri, Yodel or DPD.

Delivery Cost: Complimentary on all UK orders.
Carriers: Royal Mail, Evri, Yodel, DPD or another regional courier.
Tracking: A tracking link will be sent to you by email once your order has been dispatched.

How Your Order Is Handled

As soon as your order is confirmed, you will receive an email acknowledgement and we will begin preparing your items for dispatch from our international fulfilment facility. Most orders are processed within 1–2 working days, Monday to Friday.

Once your parcel has been dispatched, we will send a tracking link directly to your email address. From the date your order is placed, delivery usually takes 7–12 working days, including both processing and transit time. Addison Bree works with established delivery partners to provide reliable final-mile delivery throughout the UK.

If Your Order Takes a Little Longer

If your order has not arrived after the full estimated delivery period has passed, please allow an additional 2 working days before contacting us. Your tracking link should provide the most up-to-date information about your parcel's progress.

If your order still has not arrived after this time, please contact us at support@addisonbree.com and our team will investigate.

Parcel Showing as Delivered but Missing?

If your tracking information shows that your parcel has been delivered but you cannot locate it, please contact us at support@addisonbree.com within 7 days of the recorded delivery date. We will review the available tracking information and help investigate the issue.

Need to Cancel Your Order?

If you would like to cancel your order, please email support@addisonbree.com as soon as possible. We will do our best to accommodate cancellation requests where the order has not yet entered processing or been prepared for dispatch. Once an order has been processed, packed or dispatched, cancellation may no longer be possible.

Received a Damaged or Incorrect Item?

If your order arrives damaged, defective or incorrect, please email support@addisonbree.com with your order number and clear photographs of the item. Our team will review the issue promptly and, where appropriate, arrange a replacement, send the correct item or provide another suitable resolution.