Contact Us

We’re here to help. Whether you have a question about an order, delivery, returns, sizing or one of our products, the Addison Bree team will be happy to assist.

Customer Support

Email us at support@addisonbree.com.

When contacting us about an existing order, please include your order number and the email address used at checkout. Providing as much relevant information as possible will help us assist you more efficiently.

Order Enquiries

If you have a question about the status of your order, please check your dispatch confirmation email and tracking link first, as these will usually contain the most up-to-date delivery information.

If you still need assistance, email support@addisonbree.com with your order number and we’ll be happy to look into it.

Returns and Exchanges

To request a return or exchange, please contact us at support@addisonbree.com within 30 days of delivery.

Please include your order number and a brief explanation of your request. Our team will confirm your eligibility and provide the appropriate return instructions and return address.

Please do not send items back without first contacting us, and do not send returns to our registered office, as it does not process physical returns.

Damaged or Incorrect Items

If your order arrives damaged, defective or you receive an incorrect item, please contact us as soon as possible at support@addisonbree.com.

Please include your order number along with clear photographs of the item and packaging where relevant. This will help our team review the issue and arrange an appropriate resolution.

Parcel Showing as Delivered but Missing

If your tracking information shows that your parcel has been delivered but you cannot locate it, please contact us within 7 days of the recorded delivery date.

Before contacting us, we recommend checking around your property, with other members of your household, neighbours and any designated safe place, as couriers may occasionally leave parcels in a secure location.

If you are still unable to locate your parcel, email support@addisonbree.com and we’ll help investigate.

Order Cancellations

If you would like to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet entered processing or been prepared for dispatch.

Once an order has been processed, packed or dispatched, cancellation may no longer be possible. In this case, you may be able to return the item after delivery in accordance with our Return and Refund Policy.

Product and Sizing Questions

If you need help choosing a size, style or product, please check the information provided on the relevant product page first. If you’re still unsure, feel free to email us and we’ll do our best to assist.

Privacy Enquiries

If you have a question about how your personal information is collected, used or handled, please contact us at support@addisonbree.com. Further information can also be found in our Privacy Policy.

Business Information

Addison Bree is operated by Aubree Belle LTD, a company registered in the United Kingdom.

Website: AddisonBree.com
Email: support@addisonbree.com

For the quickest assistance, please contact us by email and include all relevant order details where applicable.